Shipping policy
Thank you for shopping with us! We strive to provide an excellent shopping experience, including fast and reliable shipping. Please read our shipping policy for more details about your order’s processing and delivery.
Processing Time
- All orders are processed within 3-5 business days (Monday to Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the following business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods and Delivery Times
We offer the following shipping options:
-
Standard Shipping
- Estimated delivery: 5-7 business days
- Rate: Calculated at checkout based on your location.
-
Expedited Shipping
- Estimated delivery: 2-3 business days
- Rate: Calculated at checkout based on your location.
-
Express Shipping
- Estimated delivery: 1-2 business days
- Rate: Calculated at checkout based on your location.
Shipping Destinations
- We currently ship to United States and Canada. If you are located outside our shipping areas, please contact our customer support team for assistance.
- For international orders, please be aware that customs duties, taxes, or import fees may apply, and are the responsibility of the customer.
Shipping Costs
- Shipping costs are calculated at checkout based on your location, order size, and shipping method chosen.
Order Tracking
- Once your order ships, you will receive an email with a tracking number and a link to track your package online.
- If you do not receive tracking information, please check your spam or junk folder. If the issue persists, feel free to reach out to us at sales@tiffanysfarm.com.
Lost or Damaged Packages
- In the rare event that your package is lost or damaged during shipping, please contact our customer support team within 7 days of receiving your tracking information. We will assist you in filing a claim with the carrier and ensuring a resolution.
Address Accuracy
- Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect addresses.
Shipping Delays
- While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues. We will notify you promptly if there is an unexpected delay with your order.
Customer Support
If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer support team at sales@tiffanysfarm.com
Thank you for choosing us, and happy shopping!